Effective Date: September 15, 2026
Welcome to the Sandra Home Care LLC website. These Terms & Conditions govern your use of our website, communications, and services. By accessing our website, submitting a form, contacting us, or using our services, you agree to these Terms & Conditions.
1. About Sandra Home Care LLC
Sandra Home Care LLC provides non-medical home care and support services to individuals and families in Indiana.
Our services may include, but are not limited to:
- Personal care assistance
- Companion care
- Meal preparation
- Light housekeeping
- Medication reminders
- Transportation and errands
- Mobility and transfer assistance
- Other approved non-medical support services
Specific services, schedules, rates, and responsibilities may be addressed separately in a service agreement or care plan.
2. Non-Medical Services
Sandra Home Care LLC is a non-medical home care provider.
Information provided through this website, by telephone, text message, email, or other communication is not intended to replace medical advice, diagnosis, treatment, or emergency medical services.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
3. Website Use
You agree to use this website only for lawful purposes.
You may not:
- Attempt to gain unauthorized access to the website or its systems.
- Introduce viruses, malware, malicious software, or harmful code.
- Use the website to distribute spam, fraudulent material, or unlawful content.
- Copy or misuse website content without authorization.
- Interfere with the operation or security of the website.
Sandra Home Care LLC reserves the right to restrict or terminate access to the website when misuse is suspected.4. Information Submitted Through the Website
When submitting information through our website, contact forms, intake forms, advertisements, or other communication channels, you agree to provide accurate and current information.
Submitting a form does not automatically create a client-provider relationship.
Services are subject to availability, eligibility, assessment, staffing, payer requirements, and completion of applicable service agreements.
5. SMS/Text Messaging Terms
By providing your mobile phone number and consenting to receive text messages from Sandra Home Care LLC, you agree that we may send SMS or text communications relating to our services.
Messages may include:
- Appointment confirmations
- Scheduling updates
- Caregiver or client communications
- Service reminders
- Requested information
- Follow-up communications
- Customer service messages
- Other service-related notifications
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive text messages is not a condition of purchasing services.
Sandra Home Care LLC does not sell or share mobile phone numbers or SMS consent information with third parties for their independent marketing purposes.
Carriers are not liable for delayed or undelivered messages.
For additional information regarding how we collect and protect personal information, please review our Privacy Policy.
6. Email and Electronic Communications
By providing your email address or communicating with Sandra Home Care LLC electronically, you consent to receive service-related electronic communications.
You are responsible for ensuring that the email address and contact information you provide are accurate.
You may request that certain non-essential communications be discontinued by contacting us.
7. Privacy
Your use of this website is also governed by the Sandra Home Care LLC Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, and disclose personal information.
You may review our Privacy Policy at:
8. Scheduling and Service Availability
Service availability depends upon several factors, including:
- Caregiver availability
- Client needs
- Geographic service area
- Authorized hours
- Payer requirements
- Staffing availability
- Weather or emergency conditions
- Other operational circumstances
Sandra Home Care LLC does not guarantee that a specific caregiver, schedule, or service time will always be available.
Schedules may be adjusted when reasonably necessary.
9. Client Responsibilities
Clients and responsible parties are expected to:
- Provide accurate information regarding care needs.
- Maintain a reasonably safe environment for caregivers.
- Inform Sandra Home Care LLC of significant changes in condition, location, schedule, or service needs.
- Treat caregivers and staff respectfully.
- Follow applicable service agreements and agency policies.
- Notify the agency of cancellations or scheduling changes as soon as reasonably possible.
Additional responsibilities may be identified in the client’s service agreement or care plan.
10. Payments and Third-Party Payers
Payment responsibility may depend upon the type of service and payer arrangement.
Services may be paid through private pay arrangements, long-term care insurance, managed care organizations, waiver programs, or other approved sources when applicable.
Coverage, eligibility, authorization, and reimbursement are determined by the applicable payer and are not guaranteed by Sandra Home Care LLC.
Clients may be responsible for charges not covered or authorized by a payer when permitted under the applicable agreement and law.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties.
Sandra Home Care LLC does not control and is not responsible for the content, security, privacy practices, accuracy, or availability of third-party websites.
Accessing third-party websites is at your own discretion.
12. Website Content
Information on this website is provided for general informational purposes.
We make reasonable efforts to keep information accurate and current; however, we do not guarantee that all website information will always be complete, current, or error-free.
Services, availability, descriptions, policies, and website content may be updated without prior notice.
13. Intellectual Property
Unless otherwise stated, website content, including text, logos, graphics, branding, photographs, and other materials, belongs to Sandra Home Care LLC or is used with permission.
Content may not be reproduced, distributed, modified, or used commercially without prior written permission.
14. Disclaimer of Warranties
The website is provided on an “as is” and “as available” basis.
To the extent permitted by law, Sandra Home Care LLC makes no warranties that the website will always be uninterrupted, error-free, secure, or free from harmful components.
15. Limitation of Liability
To the extent permitted by applicable law, Sandra Home Care LLC will not be responsible for indirect, incidental, special, or consequential damages arising solely from use of, or inability to use, this website.
Nothing in these Terms & Conditions limits rights or responsibilities that cannot legally be limited under applicable law.
16. Security
We take reasonable administrative, technical, and organizational measures to protect our website and information.
However, no electronic system, internet transmission, or website can be guaranteed to be completely secure.
Users should avoid submitting highly sensitive information through unsecured communication channels unless specifically instructed to do so.
17. Changes to These Terms
Sandra Home Care LLC may update these Terms & Conditions periodically.
When changes are made, the revised Terms will be posted on this page with an updated effective date.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.18. Governing Law
These Terms & Conditions are governed by the laws of the State of Indiana, without regard to conflict-of-law principles.
Any rights or obligations arising from home care services may also be governed by applicable federal, state, payer, licensing, or contractual requirements.
19. Contact Us
Questions regarding these Terms & Conditions may be directed to:
Sandra Home Care LLC
5750 Gateway Dr
Indianapolis, IN 46254
Phone: 844-677-4300
Email: admin@sandrashomecare.com